We say, often, that documentation is the product, not an afterthought. It's easy to write that as a slogan; it's more useful to actually itemise what's in the file, so a partner agency knows exactly what to expect and can check it against what arrives.
Identity verification
Before anything else happens, a candidate's identity documents are verified. This sounds basic, and it is, but it's also the foundation everything else in the file depends on. A medical clearance or training certificate is only meaningful if it's unambiguously tied to the person standing in front of your household or facility.
Medical clearance
Every candidate completes the standard GCC-bound medical panel, communicable disease testing, general physical fitness, and vision, before moving to training. Results are filed against the candidate's verified identity documents. We don't advance a candidate who doesn't clear this stage into a demand letter batch, regardless of how urgently a batch needs to be filled.
Background verification
Background checks vary by category. Every candidate goes through baseline verification; childcare and elderly-care candidates go through an additional layer, since a partner agency's downstream liability is higher in those categories. Any prior incident relevant to the role is disclosed during intake and becomes part of the file, not something a household or facility discovers on its own later.
Training certification
The certificate isn't a formality stapled on at the end. It reflects the actual curriculum a candidate completed, the shared baseline every candidate gets plus whatever role-specific modules their category requires, whether that's appliance handling, a cooking assessment, a driving refresher, or caregiving-specific instruction.
What you receive, and when
All four pieces, identity verification, medical clearance, background check, and training certification, are compiled into a single file per candidate and handed to your agency at deployment. Not assembled after you ask for it. Not scattered across separate requests over the following weeks. One file, complete, at the point the candidate is actually deployed.
If your agency's own compliance team wants to see a sample documentation file before finalising a partnership, get in touch with our corporate sourcing desk and we'll share one.