Our homepage lays out the seven-step pipeline in brief: agreement, demand letter, sourcing and screening, medical and clearance, pre-departure training, visa and travel, deployment. That's accurate, but it compresses a lot of activity into single line items. Here's what actually happens once a demand letter lands on our desk.
The first 48 hours
A demand letter is checked against the partnership agreement already in place, role, headcount, timeline, and destination against what was agreed. If anything is ambiguous, role requirements that could fit more than one workforce category, a headcount that would strain our pipeline for a narrower category, or a timeline that's tighter than what the category typically allows, we flag it back to your agency before sourcing starts. We'd rather ask a clarifying question in the first two days than propose the wrong candidate three weeks in.
Sourcing against the specific brief
We don't run a fresh recruitment drive for every demand letter. Sourcing draws from our existing screened pipeline, filtered against whatever your letter specifies: language proficiency, prior experience, cuisine familiarity, mobility-care needs, whatever applies to the category. For our deeper categories, general housekeeping in particular, this stage moves quickly because the pool is large. For narrower categories, elderly care especially, it can take longer, since we won't propose a candidate who doesn't actually fit just to hit a timeline.
Medical, training, and documentation running in parallel
Once candidates are shortlisted against your letter, medical clearance and pre-departure training run largely in parallel rather than strictly sequentially, which is part of how we keep total timelines predictable. Documentation, identity verification, medical results, training certification, is compiled as each piece completes rather than assembled at the end.
Visa and travel coordination
Documentation and travel logistics are coordinated against your destination country's specific requirements. This is also where we flag anything jurisdiction-specific that needs your agency's input, a licence conversion requirement for a driver candidate, for instance, rather than discovering it at the point of travel.
Deployment, and what you receive
At deployment, your agency receives the candidate and their complete documentation file together. From your side, the demand letter that started the process should now be answered by a candidate whose profile, training, and paperwork all trace back to exactly what was requested, not an approximation of it.
What determines the timeline
Most standard demand letters are fulfilled within four to six weeks from agreement to deployment. Category depth is the biggest variable: general housekeeping typically moves toward the faster end of that range, while elderly care and other narrowly screened categories can run longer. Volume matters too; a bulk facility order for fifteen people takes longer to fully staff than a single household placement, even when every individual candidate clears quickly.
If you're preparing a demand letter and want a realistic timeline estimate before you submit it, our corporate sourcing desk can give you one based on the specific category and volume you need.